Forklift Certified Shirt

We Stock and ship products in the United States and only ship to the 50 United states. Most orders are shipped USPS; all orders include tracking.

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order processing time is typically 1-3 business days with most orders shipping in 24 hours. Saturdays, Sundays and holidays are not business days. Shipping times may be slightly longer during peak holiday times. In addition to our processing times, typical shipping times are shown below. All orders will be considered completed upon tracking information indicating delivery to the final retail customer.

TRACK YOUR SHIPMENTS:

• USPS Shipments – https://www.usps.com

After your order has been processed, please allow 3 - 5 BUSINESS days for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

*Please note that these are estimated delivery times only, therefore EGSupplies, LLC (bda Sandy Creek Custom) does not guarantee delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates.

Please keep in mind the days referenced are business days. Our tracking system will update you with the location of the package until the delivery day, please keep an eye on your emails from us. 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Delays may also occur as a result of, not limited to, post office error, postal backlogs, customs clearance and weather conditions.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangements made in cases, not limited or restricted to the reasons defined: parcels that are delivered to a wrong address, returned due to a wrong address, returned due to an incomplete address or returned due to unavailability.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns and Refunds 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sandycreekcustom.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sandycreekcustom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.